PRIVACY POLICY

This Privacy Policy explains how Okoa Bia collects, uses, shares, and protects the personal information of our customers. We value your privacy and are committed to safeguarding your personal information. By using our services, you consent to the practices described in this policy.

Information Okoa Bia Collect

We collect personal information from you when you apply for a loan or use our services. The types of information we collect may include:

  • Contact information (name, address, email, phone number)
  • Identification information (government-issued ID, KRA pin)
  • Other relevant information necessary for loan processing and assessment

Use of Information

We use the collected information for the following purposes:

  • Processing loan applications and assessing creditworthiness
  • Verifying your identity and preventing fraud
  • Providing customer support and managing your account
  • Communicating with you regarding your loan status and updates
  • Improving our services and offering personalized recommendations
  • Complying with legal and regulatory requirements

Information Sharing

We may share your personal information with the following parties:

  • Financial institutions and credit bureaus for credit assessment purposes
  • Government agencies or legal authorities as required by law or to protect our rights and property
  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

    • Data security

    We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. We use industry-standard security technologies and procedures to safeguard your data.

    Your Choices

    You have the right to access, update, your personal information held by us. You may also choose to opt-out of certain communications or withdraw your consent for us to process your information. However, please note that such requests may affect our ability to provide you with our services.

    Cookies and Tracking Technologies

    We may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. You can manage your cookie preferences through your browser settings

    Children's Privacy

    Our services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

    Changes to this Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.